Choosing a Transcription Service
Questions you need to ask before choosing a transcription company.
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| Software and Hardware |
DMT |
Competitor A |
Competitor B |
| Do I have to purchase hardware or software? If so how much? |
NO |
|
|
| Can I review, retrieve and manage transcription from the Internet? |
YES |
|
|
| Are there monthly lease payments or annual maintenance fees? |
NO |
|
|
| Are there set-up charges for each user added to the system? |
NO |
|
|
| Is your software compatible with EMR? |
YES |
|
|
| Is your software HL7 compatible? |
YES |
|
|
| Is your platform HIPAA compliant? |
YES |
|
|
| Do I have to pay you to build templates? |
NO |
|
|
| Is the platform scalable from 1 to 1000 doctors at no
additional cost? |
YES |
|
|
| Can I see a detailed demonstration of the platform you use? |
YES |
|
|
| Can I contact current clients? |
YES |
|
|
| Back End Accounting |
DMT |
Competitor A |
Competitor B |
| Is pricing transparent and can I audit individual documents for verification? |
YES |
|
|
| Are line counts automated and reportable live, on-line? |
YES |
|
|
| Can I generate detailed reports on how much I've paid and for doctor costs? |
YES |
|
|
| Can I generate reports that measure TAT? |
YES |
|
|
| Do you have industry standard pricing and can you prove actual costs? |
YES |
|
|
| Are there detailed account reporting and auditing capabilities? |
YES |
|
|
| Access |
DMT |
Competitor A |
Competitor B |
| Remote access by physicians, nurses and assistants? |
YES |
|
|
| Remote access by Administrator? |
YES |
|
|
| Remote dictation by phone, recorder or PDA? |
YES |
|
|
| Operations |
DMT |
Competitor A |
Competitor B |
| Do you provide automated report delivery by printer and fax? |
YES |
|
|
| Is work flow routing to transcriptionist automated and instant? |
YES |
|
|
| Is there searchable document storage included at no additional charge for the first 2 years? |
YES |
|
|
| Can reports be customized at no charge? |
YES |
|
|
| Can I attach digital images to transcriptions? |
YES |
|
|
| Can documents be electronically signed at no additional cost? |
YES |
|
|
| Can copies of transcriptions automatically delivered to referring doctors by fax or internet? |
YES |
|
|
| Security |
DMT |
Competitor A |
Competitor B |
| Are HIPAA requirements met at every stage of the system? |
YES |
|
|
| Are there flexible security settings? |
YES |
|
|
| Are there multiple electronic signature options for dictators? |
YES |
|
|
| Is the platform co-located in secure server bunkers with emergency back-up power? |
YES |
|
|
| Are there at least 3 physical layers of security for the servers? |
YES |
|
|
| Support |
DMT |
Competitor A |
Competitor B |
| Is there free support during business hours? |
YES |
|
|
| Is there 99+% application uptime? |
YES |
|
|
| Is there after hours system support available? |
YES |
|
|
| Flexible dictation and
use options |
DMT |
Competitor A |
Competitor B |
| Do you support handheld digital recorder, telephone and PDA dictation capture? |
YES |
|
|
| Is EMR interfacing available for HL7, XML, batch and custom system? |
YES |
|
|
| Is your system a proprietary system? |
NO |
|
|
| Are proprietary equipment or "Black Boxes" required for integration? |
NO |
|
|
| Can images be attached to the dictation by radiology clients? |
YES |
|
|
| Can images be available to referring physicians and archived with dictation? |
YES |
|
|
| Can referring physicians be set-up on the system and receive reports on line? |
YES |
|
|
| Is there an auto faxing function? |
YES |
|
|
| Can documents be automatically printed at remote locations? |
YES |
|
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